We ship ALL our articles WORLDWIDE.
These are our average deliverycosts:
SPAIN/PORTUGAL/GIBRALTAR: 5 euros
EUROPE: depending on size and weight. Usually between 10 and 15 euros
exeptions: swizterland (15 euros), norway, finland, sweden, moldavia, lithuania, lativa, estland, romania, bulgaria, albania, romania (12 - 20 euros)
WORLDWIDE: 35 - 40 euros
EUROPE 2-4 days
INTERNATIONAL 5-12 days, depending on location. Delays can happen due to customs hold back or customs checks. We cannot be hold responsible for any delay of this kind neither are we responsible for any additional duties or taxes which needs to be paid depending on your location and are charged by the local tax or customs office.
Unfortunatly we do not ship to P.O. BOXES and at this moment we can not make deliveries to russia and north Korea. International orders can't be cancelled more then 12 hours after placing an order due to the fact that we handle all orders as soon as possible and carriers are contracted directly after placing an order.
Our returns guarantee entitles you to return the product for any reason within 14 days after arrival. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc shall be returned with the product without having been tampered with. In case of a return delivery we refund you the amount of the product less the original deliverycosts we paid for the shipping. As proof we can send you the original shipping invoice from our messenger service.
Sale sells are final sells.
In case of any damage of the price labels or the original packaging we will not refund the amount of the product. If a return is not accepted because of any damages, we send the product back to you after you prepaid the extra shippingcosts.
How to make a return
When returning goods by post, please ensure that the package is closed well. We cannot accept damaged packages. Sale ítems or goods with discount prices are excluded from returns.
Very important, please contact us first via our customer service contactform which you can find at the bottom menu of this page before you ship an item back to us. If we receive an item back without getting informed before, we cannot accept the returned items. Any other communicationways concerning a return are not legal and will not be accepted. The client needs to make sure that the return item arrives back in our store within 14 days after receiving the item. If the return item arrives later, we will not accept the delivery and the item will be returned to the sender after after the sender prepaid for the deliverycosts. In the case of an exchange, we will not cover the cost of the delivery for the new item to the client.
With every purchase the client/buyer accepts this return policy.
Due to enviormental reasons we will not add a printed invoice or returnform to the shipping. After every purchase in our onlinestore you receive and online orderconfirmation. In case of a return please use the following returnadres:
ZERO GRAVITY TARIFA
CALLE JEREZ 4b